Requirement details
Please read carefully to avoid any surprises.
Tips for a Smooth Car Rental Experience
At the Time of Booking
· Choose the car group that suits your needs.
· We will reply within 24 hours with a confirmation or refusal based on availability.
· Upon confirmation, a non-refundable deposit is required to validate your booking.
· After the deposit is received, a final booking confirmation will be sent.
Before Your Rental
· Inspect the vehicle for any existing damages and ensure they are listed in the rental agreement. If not, notify a Dirent a car employee to record them before leaving the station.
During Your Rental
· Refill the fuel tank before returning the car to avoid refueling charges (€13–€25 per 1/4 tank, depending on the vehicle category).
· Keep your fuel receipt in case you are asked to present it.
After Your Rental
· Check all areas of the car (glove box, trunk, center console, under seats) for personal items.
· A Customer Service Associate will log the fuel level, kilometers, and any damages.
Required Documents
· Full valid driver’s license, and ID or passport.
· All parts of the license must be presented.
· Applies to all drivers listed on the Rental Agreement.
Driver Age & Conditions
· Drivers must be 25–75 years old.
· Drivers aged 23–24 or over 70 with at least 1 year of license will incur a fee of €60 per contract (for rentals up to 30 days).
· Only authorized drivers are insured. Unauthorized drivers are not covered by any insurance.
Mileage Policy
· For bookings of 1–2 days, mileage is limited to 200km/day.
Grace Period
· A 60-minute grace period is allowed at the end of the rental.
· After this, one full rental day will be charged.
Fuel Policy
· Return the car with the same fuel level as at pickup.
· Fuel Service Charge: €15
· Refueling Fee: €15 – €25
Cancellation Policy
· Deposits are non-refundable under any circumstances.
Cleanliness Policy
· Dirty return fee: €25 for vehicles returned in unacceptable condition.
· Pet policy: Pets are allowed as per local law.
o If the vehicle is returned with hair, stains, or odor, a bio-cleaning fee of €80 will apply.
Flight Information
· Provide your flight number and arrival time for smooth airport service.
Payment & Guarantee Policy
· A credit card in the driver’s name is always the preferred and most reliable method for securing the rental guarantee.
If you do not have a credit card:
· Debit cards may be accepted at selected stations, with an extra €30 + VAT fee, if the card allows a guarantee hold. This is subject to availability and may be refused.
· Alternatively, you may be offered to purchase additional insurance, depending on the station’s policy. This is also subject to availability and not guaranteed.
Traffic Violations
· The renter is responsible for all fines and penalties.
· A €50 admin fee applies for every fine issued.
Administrative Fees
· €150 + VAT if the renter is responsible for an accident.
· VAT 24% applies to all rates.
· Some locations may also charge a 0.5% municipal tax.
Roadside Assistance
· Basic roadside assistance is included.
· Towing is covered except when caused by:
o Lost/damaged keys
o Refueling errors
o Empty fuel tank
· Replacement vehicles are provided within 48 hours, subject to availability and at additional cost.
Late or Early Return
· Late return (1+ hours) without notice: €50 minimum or daily charges apply.
· Early return without notice: no refund and early return fee may apply.
· Rental extensions are on request only before your scheduled return.
Products & Services
· Additional Driver: €30 unless included.
· One Way Rentals: Available upon request, extra fees apply.
· Child Seats: €25–€50 per rental.
· GPS: €50 per rental.
· Out-of-Hours Fee : €30 per service. We do offer out-of-hours (OOO) at many of our stations, in Greece and Cyprus. to accomodate late flights. A representative will meet you after our standard office hours.
· Cross-Border Rentals: Not allowed.
· Ferry Use: Allowed only with written agreement and extra fees (e.g., €60–€100 depending on location).
o Corfu: €100 for mainland only
o Crete: No ferry authorization
o Skiathos: €75 only to Skopelos & Alonnisos
Insurance & Coverage Overview
Car Category | CDW | ERC | SCDW | CBC |
A, A1, B1, BD, BH, C1, CD, D, GA, G | Included, €500 excess | €5/day → €250 excess | €7.5/day → €186 excess | €3/day |
DD, E, E1, G1, G2, L, L1, LH, S | Included, €700 excess | €7.5/day → €400 excess | €11.25/day → €250 excess | €3/day |
ED, GD, SA | Included, €900 excess | €9/day → €500 excess | €13.5/day → €300 excess | €3/day |
F, FA, J1, J2, JL, JML, JA, XM, XA, K1, KD | Included, €1200 excess | €12/day → €600 excess | €18/day → €350 excess | €3/day |
· ERC & SCDW minimum/maximum durations apply:
o ERC: Min 3days, Max 14 days
o SCDW: Min 3 days, Max 15 days
o CBC: Min 4 days
Important Coverage Exceptions
Insurance is voided in the following cases:
· Driving under the influence
· Reckless or negligent use
· Unauthorized drivers
· Use on ferries (unless authorized)
· Damage to:
o Clutch, battery, interior, tires, roof, undercarriage, mirrors, antenna
o Lost keys, wrong fuel, taxi transfers, towing (except in breakdowns)
· Coverage does not include lost rental days due to repair downtime