Requirement details

Tips for a Smooth Car Rental Experience

At the Time of Booking

·         Choose the car group that suits your needs.

·         We will reply within 24 hours with a confirmation or refusal based on availability.

·         Upon confirmation, a non-refundable deposit is required to validate your booking.

·         After the deposit is received, a final booking confirmation will be sent.

Before Your Rental

·         Inspect the vehicle for any existing damages and ensure they are listed in the rental agreement. If not, notify a Dirent a car employee to record them before leaving the station.

During Your Rental

·         Refill the fuel tank before returning the car to avoid refueling charges (€13–€25 per 1/4 tank, depending on the vehicle category).

·         Keep your fuel receipt in case you are asked to present it.

After Your Rental

·         Check all areas of the car (glove box, trunk, center console, under seats) for personal items.

·         A Customer Service Associate will log the fuel level, kilometers, and any damages.

Required Documents

·         Full valid driver’s license, and ID or passport.

·         All parts of the license must be presented.

·         Applies to all drivers listed on the Rental Agreement.

Driver Age & Conditions

·         Drivers must be 25–75 years old.

·         Drivers aged 23–24 or over 70 with at least 1 year of license will incur a fee of €60 per contract (for rentals up to 30 days).

·         Only authorized drivers are insured. Unauthorized drivers are not covered by any insurance.

Mileage Policy

·         For bookings of 1–2 days, mileage is limited to 200km/day.

Grace Period

·         A 60-minute grace period is allowed at the end of the rental.

·         After this, one full rental day will be charged.

Fuel Policy

·         Return the car with the same fuel level as at pickup.

·         Fuel Service Charge: €15

·         Refueling Fee: €15 – €25

Cancellation Policy

·         Deposits are non-refundable under any circumstances.

Cleanliness Policy

·         Dirty return fee: €25 for vehicles returned in unacceptable condition.

·         Pet policy: Pets are allowed as per local law.

o    If the vehicle is returned with hair, stains, or odor, a bio-cleaning fee of €80 will apply.

Flight Information

·         Provide your flight number and arrival time for smooth airport service.

Payment & Guarantee Policy

·         A credit card in the driver’s name is always the preferred and most reliable method for securing the rental guarantee.

If you do not have a credit card:

·         Debit cards may be accepted at selected stations, with an extra €30 + VAT fee, if the card allows a guarantee hold. This is subject to availability and may be refused.

·         Alternatively, you may be offered to purchase additional insurance, depending on the station’s policy. This is also subject to availability and not guaranteed.

Traffic Violations

·         The renter is responsible for all fines and penalties.

·         A €50 admin fee applies for every fine issued.

Administrative Fees

·         €150 + VAT if the renter is responsible for an accident.

·         VAT 24% applies to all rates.

·         Some locations may also charge a 0.5% municipal tax.

Roadside Assistance

·         Basic roadside assistance is included.

·         Towing is covered except when caused by:

o    Lost/damaged keys

o    Refueling errors

o    Empty fuel tank

·         Replacement vehicles are provided within 48 hours, subject to availability and at additional cost.

Late or Early Return

·         Late return (1+ hours) without notice: €50 minimum or daily charges apply.

·         Early return without notice: no refund and early return fee may apply.

·         Rental extensions are on request only before your scheduled return.

Products & Services

·         Additional Driver: €30 unless included.

·         One Way Rentals: Available upon request, extra fees apply.

·         Child Seats: €25–€50 per rental.

·         GPS: €50 per rental.

·         Out-of-Hours Fee : €30 per service. We do offer out-of-hours (OOO) at many of our stations, in Greece and Cyprus. to accomodate late flights. A representative will meet you after our standard office hours.

·         Cross-Border Rentals: Not allowed.

·         Ferry Use: Allowed only with written agreement and extra fees (e.g., €60–€100 depending on location).

o    Corfu: €100 for mainland only

o    Crete: No ferry authorization

o    Skiathos: €75 only to Skopelos & Alonnisos

Insurance & Coverage Overview

·         ERC & SCDW minimum/maximum durations apply:

o    ERC: Min 3days, Max 14 days

o    SCDW: Min 3 days, Max 15 days

o    CBC: Min 4 days

Important Coverage Exceptions

Insurance is voided in the following cases:

·         Driving under the influence

·         Reckless or negligent use

·         Unauthorized drivers

·         Use on ferries (unless authorized)

·         Damage to:

o    Clutch, battery, interior, tires, roof, undercarriage, mirrors, antenna

o    Lost keys, wrong fuel, taxi transfers, towing (except in breakdowns)

·         Coverage does not include lost rental days due to repair downtime